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1. Who do I contact for additional customer service or billing questions?

Please call 503-657-8151 and select option 2. It is most helpful to have your Customer Number available when calling. This is found in the upper right corner of your Utility Statement.

2. When are statements sent?

The City bills for actual services provided on the last business day of the month. This means if your Utility Service started on May 1, your first statement will not be mailed until the end of June. Note that the service period would be from May 1st to May 31st.

3. When should I receive a Utility Statement in Oregon City?

Utility Statements are usually received in the first week of each month. 

4. What is the due date for my utility bill?

Utility Statements are due to the 20th of each month or by the next business day if the 20th falls on a weekend.

5. How do I start service?

Visit the “Start My Utility Service” page or by contacting Customer Service by calling 503-657-8151.

6. What should I do if I move out of Oregon City?

Contact Customer Service by calling 503-657-8151, or use the link on our webpage entitled

"Stop My Utility Service".

The City uses a final meter reading to calculate the final billing. Most final statements could exceed a billing period since a customer could have a statement that is unbilled and then cancels service after the cycle ends. When moving the unbilled and the final read statements could be billed together. Please pay attention to the billing dates to avoid duplicate payments; contact Customer Service with any questions.

7. Does the City have a reduced rate or low-income program?

View the Reduced Rate Application page.

Yes, applicants must meet the Oregon Low Income Energy Assistance Program (LIEAP) eligibility requirements and complete the application process, including submitting all required documentation. Applications are available on this website or by contacting Customer Service; call 503-657-8151 for more information.

Reminder: All applications must have supporting documentation from all sources of income listed on the application when submitted. Please note, the Public Safety Facility charge is NOT COVERED by the amount reduced by this program and will be charged at the full rate of $6.50.

8. What are the payment options available?

Acceptable Payment Methods:

Online Bill Pay or in person using credit or debit card (accepted card types: Visa, MasterCard, Discover). New Users to online payment must register for account access. Please make note of your log-in information for future access.

Check by mail or in person (the City is unable to take checks by phone) Note: If mailing your payment, send payment to P.O. Box 3040 Oregon City, OR 97045

Credit Card Auto-Pay (can sign up online, in person, or over the phone)

Additionally, you may obtain balance and payment information or pay your Utility bill over the phone by calling 503-657-8151 and selecting Option 1.

9. How do I change my mailing address?

Please email Utility Billing. (Please do not send personal information such as driver's license or social security number)